Frequently asked questions
For your reference, here’s a selection of common questions and answers relating to business gas supply, connection and metering. If you have any further questions, please contact Regent Gas.
If your site uses more gas than this, it will be read on a monthly basis by the meter reading agency.
For gas meters measuring cubic feet:
difference in meter readings x correction factor x 2.83 x calorific value / 3.6 = kWh
For gas meters measuring in cubic meters:
difference in meter readings x correction factor x calorific value / 3.6 = kWh
Where ‘correction factor’ is a figure that takes into account changes in the volume of gas, based on temperature and pressure differentials and where ‘calorific value’, is a figure that takes into account differences caused by the quality of the gas in the amount of energy generated when the gas is burnt.
Qualifying use is domestic use and use by a charity for its non-business activities. Regent Gas will apply the standard rate to all supplies unless we are in possession of a signed VAT Declaration Certificate. If you have any doubt that you qualify for reduced rate VAT you should contact your local VAT Office. Call 0845 010 9000 for the National Advice Line.
Direct Debit. Your payment for the invoiced amount will be automatically taken from your account 10 days after the invoice date.
Standing Order. For fixed monthly amounts. We will work out your monthly payments depending on your annual usage of gas.
BACS: Deposit payments for invoices directly into our account. When you use this method of payment, you must send us remittance advice so that we can correctly allocate the payment to the relevant invoice(s).
Cheque. You can also send us a cheque for the invoiced amount.
Please note that you should bring any queries such as this to our attention as soon as possible, as direct debit payments are typically made 10 days after the invoice date and we would need to amend your account before this direct debit is taken to avoid any problems.